• American Express
  • Westbrook, ME
  • Miscellaneous
  • Full-Time
  • 96 E Bridge St

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American Express Global Business Travel is dedicated to helping its clients realize the greatest possible value from their investment in travel through increased cost savings, outstanding customer service and greater spend control. For small businesses, medium-sized enterprises and multinational corporations, American Express Global Business Travel provides a combination of industry-leading booking technology, travel management consulting expertise, strategic sourcing and supplier negotiation support and customer service available around the world, around the clock, online and offline. With over 150 years of innovation behind us, our future could not look more promising. We're growing faster than ever and introducing new solutions, services, and strategies to bring greater value to our business customers. Their success expands our success, so we put heart and soul into helping them achieve results that exceed all expectations. As the world's largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes. Director, Client Management (Western Region) Director, Client Management (B40): American Express Global Business Travel is dedicated to helping its clients realize the greatest possible value from their investment in travel through increased cost savings, outstanding customer service and greater spend control. For small businesses, medium-sized enterprises and multinational corporations, American Express Global Business Travel provides a combination of industry-leading booking technology, travel management consulting expertise, strategic sourcing and supplier negotiation support and customer service available around the world, around the clock, online and offline. With over 150 years of innovation behind us, our future could not look more promising. We're growing faster than ever and introducing new solutions, services, and strategies to bring greater value to our business customers. Their success expands our success, so we put heart and soul into helping them achieve results that exceed all expectations. As the world's largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes. The Role: The Director, of Client Management is an innovative leader at American Express Global Business Travel, responsible for leading a team of Regional Client Managers in retaining and driving incremental revenue within a portfolio of diverse client relationships. The primary focus of the Director is to lead, develop and retain a highly-focused, motivated team of direct reports, while providing strategic direction to retain, grow and ensure profitability across a diverse group of clients. To drive innovative, revenue-focused solutions, the Client Management Director will be responsible for: * Developing a motivated, highly focused, inspired, and engaged Client Management team, with high will to retain and grow their client portfolio. The Client Manager Director creates a culture to motivate, empower and retain talent, while encouraging, developing, and coaching the team to achieve positive employee engagement results. * Directing the execution of revenue growth strategies to drive incremental revenue through a combination of increased transactions, premium product revenue, advisory consulting, supplier relations initiatives and meetings management. * Researching the marketplace and competitor products and services to highlight the value that distinguishes GBT products, and specifically leverages MI, benchmarking, and technology as critical value drivers. * Drive strategies designed to increase revenue and drive customer behavior at a scalable level. Work with leaders to implement new strategies and create ways to grow the business. * Possessing an in-depth understanding of key business drivers, organizational culture and the competitive position of the portfolio, understanding broad issues and the competitive landscape when driving sales strategies. * Communicating and leading the overall client strategy, providing clarity and focus for the team, securing team buy-in and support for strategic plans and new ideas early on, and continually measuring performance against targets. Translates their in-depth understanding of the industry and market conditions into effective tactics that drive growth and client/team engagement. * Building, maintaining, and expanding relationships with internal business partners across the B2B organization, leveraging key partnerships within Client Services and Advisory Services, to drive growth and the implementation of innovative, value-add account solutions. * Leading business planning, C-Level executive reviews, quarterly and annual reviews, pricing strategies, and business negotiations on rebids for strategic accounts. * Developing client innovation forums, and supports agenda ideas and content, guest speakers, panelists, and facilitators specific to driving premium revenue. Qualifications: * BA preferred with 7-10 years' account / client management, sales, consulting, or procurement leadership experience required. * Experienced in leading, coaching and developing a virtual team, capable of generating the aggressive growth required from the business. * Proven success in consultative selling is required, in addition to demonstrated success increasing client revenue and profitability. * Demonstrated ability to build a high performing, highly motivated team, and to establish a strategic vision, develop action plans, and set goals. * Demonstrated ability to understand broad issues and competitive landscape, identify opportunities to capitalize on market conditions, and execute strategy to dramatically increase market penetration and business growth oriented results. * Must possess acute business and financial acumen, along with the ability to drive results and achieve targets, in order to effectively communicate the GBT value proposition and leverage key drivers of profitability. * Knowledge of American Express GBT products/services and their distinct value is preferred. * Proven innovative problem-solving abilities and decision making skills required, in addition to prioritization, and planning skills. * Strong presence and communication skill set in front of clients * Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions. * Previous experience managing large Global clients is preferred. * Advanced software skills (MS Office) required. * This position will manage a client portfolio mainly located across the Western region. Location United States>Colorado>Virtual Location It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.* BA preferred with 7-10 years' account / client management, sales, consulting, or procurement leadership experience required. * Experienced in leading, coaching and developing a virtual team, capable of generating the aggressive growth required from the business. * Proven success in consultative selling is required, in addition to demonstrated success increasing client revenue and profitability. * Demonstrated ability to build a high performing, highly motivated team, and to establish a strategic vision, develop action plans, and set goals. * Demonstrated ability to understand broad issues and competitive landscape, identify opportunities to capitalize on market conditions, and execute strategy to dramatically increase market penetration and business growth oriented results. * Must possess acute business and financial acumen, along with the ability to drive results and achieve targets, in order to effectively communicate the GBT value proposition and leverage key drivers of profitability. * Knowledge of American Express GBT products/services and their distinct value is preferred. * Proven innovative problem-solving abilities and decision making skills required, in addition to prioritization, and planning skills. * Strong presence and communication skill set in front of clients * Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions. * Previous experience managing large Global clients is preferred. * Advanced software skills (MS Office) required. * This position will manage a client portfolio mainly located across the Western region.

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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