Customer Service Positions- Full paid training
SR is hiring for full time Entry Level Sales, Marketing and Customer Service. Our Customer Service positions are face to face with our clients (we are NOT a call center). Customer service in person is by far much more effective and the clients LOVE IT!
Management and growth is our main focus, as customer service is a tool for growth.
Tasks and Responsibilities of a Customer Service Representative
- Interact with customers daily to inform of client products and services
- Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to sales department depending on level of expertise.
- Ensure and provide quality service to external customers.
- Answer all customer inquiries in a timely and professional manner.
- Process orders and data entry with high level accuracy.
- Take initiative and resolve and escalations or complaints.
- Maintain a positive representation of the company and associated brands at all times.
- Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Customer Service / Customer Retention position
- Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.
- Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.
- Participation in morning meetings including: role-play scenarios, product knowledge, and psychology of customer service behavior training
SR cross-trains all employees within leadership development which includes:
- Sales and marketing training fundamentals
- Team building and mentoring
- Entry level marketing and sales consulting
Benefits & Our Culture
The management & marketing team at SR offers an environment where our employee s ideas are not only heard but implemented. We offer a team based and structured environment, however employees are expected to be self-disciplined in managing their own time and work schedule.
Fun, team building environment
Leadership workshops & development
Financial management, business management, time management
Philanthropy events a chance to give back to the community
Recognition for top performers
Advancement to management based on performance
Associated topics: cajera, client, customer experience representative, customer service, delivering, retail associate, retail customer service, retail sales associate, retail sales consultant, sales