Job Description

DAC Lifing Service Implementation Consultant

Full time

Derby / Hybrid

Why join Rolls-Royce?

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.

By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.

Position Summary

An exciting opportunity has arisen for a DAC Lifing Service Implementation Consultant to join the Lifting Service Delivery team in Derby.

You will work closely with the Lifing Service Manager, Operator On-boarding Business Analysts, Lifing service delivery team and external stakeholders, responsible for maintaining data integrity and progressing the implementation of our customers' software integration solutions.

You will be a direct customer facing role that involves educating and training operators on the DACs system and service which may involve travelling and face to face customer interaction.

Work with us and we’ll welcome you into an inclusive culture, one that invests in your continuous learning and development, and gives you access to a wide breadth and depth of experience.

The Lifing Service Delivery team are responsible for supporting delivery of the DAC lifing service to a rapidly increasing number of airlines that operate our latest Trent engines. The DAC lifing service is an essential part of the Rolls-Royce service strategy, delivering huge cost savings and reducing environmental impact across the life of each engine. You will be responsible for working directly with our airline operator customers to integrate their IT systems with Rolls-Royce's lifing solution, managing relationships with customers and resolving customer's technical problems and data quality issues.

We deliver the best jet engines in the world. Through intelligent innovation and active collaboration, we’re putting our customers at the forefront of the aviation industry – and we keep them there. Our product portfolio powers more than 35 types of commercial aircraft, and with over 13,000 engines in-service around the world; we’re keeping the world flying.

We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts. Your needs are as unique as you are. So we encourage flexible working arrangements and support hybrid working wherever possible, so you can always be at your best - wherever and whenever you work.

What you’ll be doing

You will be accountable for a global region of operators, taking ownership of interface aspects including working with the Business Analysts to on-board new operators and support executive customers with the live service.

Independently identify, track, and resolve technical problems and data quality issues
Effectively communicate complicated technical concepts, complex issues and propose resolutions to external customers and internal colleagues.
Act as the point of contact, build and maintain effective relationships with external customers.
Maintain a customer training plan and offer training and refresher information directly to customers, tailoring to the appropriate technical level and ability and willingness to travel and visit customers’ on-site locations.

What we’re looking for

Degree (or equivalent) in Digital/IT, Engineering or Project Management disciplines, or comparable skills/work experience.

Knowledge of the Rolls-Royce Trent engine product, aerospace or airline industries and surrounding context would be desirable, but not essential.
Knowledge of SQL and understanding of Oracle databases would be desirable, but not essential.
Knowledge of REST Web Services and XML would be desirable, but not essential.

Regional Benefits:

Work in a safety-first environment where doing the right thing and keeping it simple are core principles.
Join a culture that values making a real difference through your work.
Develop your career as a mid-career professional blending technical expertise with strong personal qualities.
Thrive in a role that encourages integrity, accountability, resilience, and curiosity.
Collaborate and build relationships in a team-focused environment while also working independently.
Take initiative, lead, and make smart decisions with confidence and support.
Grow through continuous learning, openness to improvement, and exposure to challenging opportunities.

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.

Job Category

Service Operations